Effective Date: 01/01/2024 coveredELB ("we," "our," or "us") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Site") and use our IT managed services ("Services"). By using our Site and Services, you agree to the terms of this Privacy Policy.

This Privacy Policy is intended to comply with the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other applicable California privacy laws.

1. Information We Collect

We may collect the following types of information when you interact with our Site:

a. Personal Information

Personal information is information that identifies you or can be used to identify you. This may include, but is not limited to:

• Name

• Email address

• Phone number

• Billing address

• Payment information (e.g., credit card details)

b. Usage Information

We may collect information about how you use our Site and Services, including:

• IP address

• Browser type and version

• Device type

• Referring website

• Pages viewed on the Site

• Time spent on each page

• Date and time of visits

c. Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to enhance your experience on our Site. These technologies help us analyze trends, administer the Site, track users' movements around the Site, and gather demographic information. You can control the use of cookies through your browser settings.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To provide and manage our IT managed services

• To communicate with you regarding our services, updates, and offers

• To process payments for services rendered

• To respond to inquiries and support requests

• To improve the functionality and performance of our Site

• To personalize your experience on our Site

• To comply with legal obligations or resolve disputes

3. How We Share Your Information

We respect your privacy and do not sell your personal information. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist in operating our Site, processing payments, or providing other necessary services.

• Legal Compliance: We may disclose your information to comply with legal obligations, such as responding to a subpoena or court order, or to protect our rights, property, or safety.

• Business Transfers: If we undergo a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

4. Your California Privacy Rights

As a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) regarding your personal information.

a. Right to Know

You have the right to request that we disclose to you the following information about the personal information we have collected about you in the last 12 months:

• The categories of personal information collected

• The categories of sources from which the personal information is collected

• The business purposes for collecting or selling the personal information

• The categories of third parties with whom we share personal information

• The specific pieces of personal information we have collected about you

b. Right to Delete

You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions. For example, we may be unable to delete information necessary for us to complete a transaction, comply with legal obligations, or resolve disputes.

c. Right to Opt-Out of Sale

We do not sell your personal information. If we were to sell your personal information in the future, you would have the right to opt-out of such sales. Since we do not currently sell personal information, this right does not apply to you at this time.

d. Right to Correct

You have the right to request that we correct inaccurate personal information we hold about you.

e. Right to Non-Discrimination

We will not discriminate against you for exercising your rights under the CCPA/CPRA. You will not experience denial of services, pricing changes, or any other form of discrimination as a result of exercising your rights under these laws.

5. How to Exercise Your California Privacy Rights

To exercise your rights to know, delete, or correct your personal information, or to request a copy of this Privacy Policy, please contact us at:

• Email: elbcares@elbglobal.com

• Phone Number: (925) 400 - 6175

• Mailing Address: 4777 Bennett Drive, Suite A, Livermore, CA 94551

We may request additional information to verify your identity before fulfilling your request. You can designate an authorized agent to make a request on your behalf by submitting a request in writing along with proof of your authorization.

6. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Retention of Data

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

8. Children's Privacy

Our Site and Services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.

9. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

ELB Global
4777 Bennett Drive, Suite A, Livermore, CA 94551
elbcares@elbglobal.com
(925) 400-6175