LENOVO ASP

The Lenovo Authorized Warranty Service Provider Program (ASP) supports Channel Sales allowing Business Partners actively selling Lenovo products to repair Lenovo systems during the warranty period.

Benefits of Lenovo ASP

  • End to end solution of Lenovo products and services for customers

  • Increase customer satisfaction

  • Increase customer confidence and revenue

  • Expand and broaden partner relationship with Lenovo

  • Premier Service Provider program

  • Lenovo engineering support

  • Pay for performance program

  • Lenovo resources and training

  • Discount for Service Partners for Non-Warranty Parts

“Elite Servicer” status

The “Elite Servicer" status represents the top tier of Lenovo's Approved Service Providers. To achieve this level, the service location must meet and surpass all the requirements listed previously in all 4 quarters as well as adhere to the bullets below which are the differentiators between Base and Elite Providers.

  • Maintain an active Sales role for Lenovo Products and/or services.

  • Achieve an average service performance rating for the full year results placing them in the top 10 percentage range for performance ranking.

  • Complete a minimum of 100 warranty claims during the past twelve months.

Benefits increase once “Elite Servicer" status is achieved. The annual warranty support fees are waived, and a Lenovo Warranty Service Consultant will be assigned to support Provider locations.

  • “The AV refresh went so smoothly and the ELB teams went above and beyond to get the job done. All of the outstanding work helped alleviate the stress I had about the project. I sincerely appreciate all of your efforts.”

    Marketing Executive Google

  • “We are grateful to ELB for everything they have done for our school. They understood our needs, provided the best solutions possible, and delivered quality services which have resulted in outstanding teaching and learning experiences across the board.”

    School Principal California

  • “I wanted to thank you for being so proactive and steady in your project communications. The project has been going so well. THANK YOU ELB!”

    Senior Project Manager CBRE

  • “Our operational activities are often critical in nature. The new systems and technology that ELB designed and installed, and the professional and prompt manner in which they did it, has far exceeded anything I’ve experienced before.”

    Captain County Sheriff's Office